Arik Air enhances customer offering with mobile commerce addition

Arik Air, West and Central Africa’s largest commercial carrier, has introduced a new mobile booking service to further boost its passenger experience.

The announcement follows Arik’s decision to partner with mobile commerce firm SlimTrader to provide the service as part of a raft of changes in the coming months, aimed at revamping its technology offering and enhancing the airline’s customer experience. The new features provide customers with a convenient way to book and pay for flights, along with access to important travel information, using their mobile phones and tablets.

The flight booking service is currently available to anyone with a Nigerian bank card. Dr Michael Arumemi-Ikhide, Arik Air’s Global Chief Executive Officer, commented: “The popularity of mobile commerce has increased massively in Africa of late and we decided to introduce the service to empower our customers. “Mobile penetration far exceeds the reach of the internet in Nigeria and West Africa and this new mobile gateway enhances our customers’ ability to search, select, book and pay for our services".

The adoption of such innovations positions us as a 21st Century operator, using cutting edge technology to improve ease of service and customer interaction.“We will be making a number of additional upgrades to our technology offering over the coming months in a bid to further enhance the service we offer travelers who fly with us.”

 

18th August 2013, Arik opens over 32.7 million ticketing offices

New Official Mobile Website is launched. Find us on your mobile device (phones & tablets) m.arikair.com or typing www.arikair.com on your smartphones devices (Blackberry, Ipad, Iphones, Android and Google phones). It is easy to use the mobile platform.

  1. Search for your flight on your mobile phone
  2. Select your flight
  3. Pay and Confirm your booking
  4. Email Confirmation sent
  5. Fly

With our 24/7 mobile website you can now book ALL your flights on all our routes

This user-freindly service allows the booking of tickets up to 3 hours before flight departure to accommodate any last minute travel plans.