FAQ
What is my checked baggage allowance?
What is Arik Air’s policy on the carriage of unaccompanied minors?
Up to what time can I check in?
Can I change a flight date, time or route?
Can I apply for a refund for my unused flights?
What is Arik Air’s policy on the carriage of infants?
What is my cabin baggage allowance?
Can I carry excess baggage?
What happens if I am late checking-in?
What items are prohibited in checked baggage?
What do I do if my baggage is delayed or damaged?
What do I do if I need to make a baggage claim?
- What is my checked baggage allowance?
Each passenger can check-in luggage, weighing 20kg and 30kg for economy and business class respectively in total.
However, the allowance on Port Harcourt route is 15kg.
- What is Arik Air’s policy on the carriage of unaccompanied minors?
Arik Air does not carry unaccompanied minors under 14. We will carry unaccompanied minors aged 14 or 15 years ONLY upon completion and signature of the necessary forms by parent or guardian. Children under the age of 14 years must always be accompanied on the same reservation by a passenger over 21 years.
- Up to what time can I check in?
Standard opening of airport check-in desks is two hours prior to scheduled departure. Early check-in is highly recommended. Check-in closes strictly 30 minutes before the scheduled time of departure. We reserve the right to cancel your reservation and to deny you boarding if you do not comply with the Check-in deadline indicated.
- Can I change a flight date, time or route?
Yes, you can change your booking up to 48 hours prior to scheduled departure of your first flight.
- Can I apply for a refund for my unused tickets?
All Arik Air fares are fully changeable for flight/dates/times/routes and names (up to 12 hours prior to original flight departure). However fares, fees or charges are non-refundable. If the refund amount due to the customer is less than the applicable refund administration charge then no refund will be made. Tax refund requests must be made within one month from the outward flight travel date.
- What is Arik Air’s policy on the carriage of infants?
If you are traveling with an infant (aged 8 days to 23 months), you can include them on your seat booking by making an infant reservation. 0 to7 seven days old are not accepted on Arik Air flights. For safety and insurance requirements, infants (aged 8 days to 23 months) must be accompanied by a passenger aged 21 years or above and booked in the ratio of one infant per adult. Extra seats cannot be purchased for infants.
Infants under the age of 2 years on the date of travel may fly for an administration fee per one way flight provided they sit on an adult's lap (one infant per adult). If the infant reaches the age of 2 years prior to the return journey they must pay the applicable fare, taxes, fees and charges for that part of the journey. Proof of age may be required so please have the infant's valid photo-ID available for inspection.
No baby/car seats are allowed in the cabin of the aircraft.
- What is my cabin baggage allowance?
In addition to the checked luggage, every passenger is allowed a carry-on of not more than 6 kg. If you are carrying an infant, you will be allowed to check-in one stroller and a child-care bag containing items necessary for taking care of the infant for the duration of the flight.
- Can I carry excess baggage?
Checked baggage in excess of the weight allowed will be charged a fee per kilo. If you are planning to travel with excess baggage, we suggest you check in 2 hours prior to your scheduled departure time. Infants do not qualify for a baggage allowance (although a pram/stroller will be carried free of charge).
- What happens if I am late checking-in?
All passengers must check-in for their Arik Air flight prior to check-in closure which is 30 minutes before the scheduled departure time. Closure of check-in is strictly 40 minutes prior to scheduled departure at all airports to ensure our flights depart on time. Once we have accepted passengers at the check-in desks, we close the flight at the stated latest check in time to permit the necessary calculations and preparations for an 'on-time' departure. Re-opening our passenger list after check-in closure puts the flight at risk of delay, i.e. the flight could miss its allocated take-off slot.
We appreciate that passengers arrive late for reasons often beyond their control. However under no circumstances will a passenger be accepted for travel after check-in has closed.
- What items are prohibited in checked baggage?
Explosives, including detonators, fuses, grenades, mines and explosives are not allowed. Gases such propane and butane are also not allowed. Flammable liquids, including gasoline, methanol, flammable solids and reactive substances, including magnesium, firelighters, fireworks, flares are not allowed. Other prohibited items are:
- Oxidizers and organic peroxides, including bleach, car body repair kits.
- Toxic or infectious substances, including rat poison, infected blood, radioactive material, including medicinal or commercial isotopes.
- Corrosives, including mercury, vehicle batteries, and vehicle fuel system components which have contained fuel.
- Guns, firearms, ammunition and weapons (including replica items).
- Paints
- Christmas crackers
- tems with internal combustion engines such as chainsaws, model aircraft, lawnmowers, etc., may not be carried in any baggage (whether checked or unchecked).
- Note : Any sharp objects in checked-in baggage should be securely wrapped to prevent injury to screeners and handling personnel.
For more, check out our travel policy.
- What do I do if my baggage is delayed or damaged?
Whilst we will make every attempt to ensure your luggage is handled with care, you should know that Arik Air’s liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges paid.
The airline does not accept liability for fragile, valuable, perishable articles or baggage which is packed in damaged or unsuitable containers. We strongly recommend all passengers obtain adequate travel insurance cover prior to their journey.
Should you find that your baggage is damaged or has not arrived, please contact the Arik Air staff (or our handling agents) immediately. Details of your baggage will be taken and you will be offered immediate assistance.
If your baggage has been delayed, arrangements will be made to have it delivered to your local address,provided it is within the airport city, when it arrives.
- What do I do if I need to make a baggage claim?
Notice of missing baggage, damage, or pilferage of checked baggage must be given to Arik Air at the airport within 4 hours of the arrival of your flight. To help us process your claim quickly, please complete and enclose the following documentation,.
a) Property Irregularity Report (PIR)b) A copy of your plane ticket, and baggage tagc) Checked-in Luggage receipt if anyd) A detailed list of the Missing luggage contentse) Receipts of the contents of the baggage.f) A copy of the MCO of declaration of value if made, and incase excess baggage was paid for.when you made your report for delay or damage, along with your flight confirmation number and copies of any relevant receipts. Please be advised that replacement receipts cannot be accepted for damage baggage claims. We strongly recommend that passengers retain all original receipts applicable to their baggage claim. Any damaged items must be retained by the passenger until the claim has been finalized by the airline or insurance company.
Under Arik Air’s General Conditions of Carriage we accept no liability for the loss of money, jewellery, precious metals, tobacco products, keys, cameras, computers, medicines, spectacles, sunglasses, contact lenses, watches, mobile phones, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples either on your person or in your cabin baggage.
Upon receipt of you claim, claims for damaged baggage will be processed within 14 working days. Claims for lost baggage will be processed within 28 working days (to allow for a full trace to be completed on the lost baggage).
We will respond, as outlined in our Customer Charter, to the address that was provided at the point of reservation.
Arik Air does not accept any responsibility for personal belongings misplaced or lost on board the aircraft or in the airport terminal. Any items located on board are forwarded directly to the lost property offices at the airport of destination. Also, check out our travel policy.