Baggage
What is my checked baggage allowance?
What is my cabin baggage allowance?
Can I carry excess baggage?
What items are prohibited in checked baggage?
What do I do if my baggage is delayed or damaged?
What do I do if I need to make a baggage claim?
Special Services
What is Arik Air’s policy on the carriage of infants?
What is Arik Air’s policy on the carriage of unaccompanied minors?
Are there arrangements or assistance for special needs?
Can my pet travel in the cabin with me?
Check In
Up to what time can I check in?
What happens if I am late checking-in?
On board
Does Arik Air accept guests on board requiring dedicated medical attention or assistance during the flight?
Is it possible to use a laptop on the plane?
What smoking policy do you have on Arik Air flights?
Ticket
Can I change a flight date, time or route?
Can I get an e-ticket through the website?
Does my Booking confirmation indicate what class I’m booked in?
How can I get all the fares on the Website?
How do I cancel my booking online?
If I want to reschedule my booking, how would I go about it? Are there penalties?
Can I pay online?
What do I do when I have lost my ticket?
Other
Can I still travel if my passport is expiring soon?
Can I travel if the visa pages in my passport are almost all used up? How many empty pages do I need to travel?
What are the visa requirements for my trip?
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Baggage
What is my checked baggage allowance?
Checked in baggage includes all those items which are weighted and carried in the aircraft and are not accessible to passengers during flight. It must consist of suitcases or containers that are sufficiently rigid and resistant to the stress caused by normal handling so as to ensure safe transport without special requirements.
There is no checked in baggage allowance for infants, only hand baggage will be accepted. Free baggage allowance detailed information is published in Arik Air Checked Baggage Policy document.
What is my cabin baggage allowance?
In addition to the checked luggage, every passenger is allowed a carry-on of not more than 10kg . If you are carrying an infant, you will be allowed to check-in one stroller and a child-care bag containing items necessary for taking care of the infant for the duration of the flight.
On ALL International flights departing Nigeria there is a 100% ban on all liquids and gels in hand baggage.
Guests travelling out of Lagos to New York JFK are advised that ONE PIECE ONLY of hand baggage may be taken into the aircraft cabin.
Can I carry excess baggage?
You will be required to pay an extra charge for carriage of baggage in excess of the free baggage allowance (as stipulated in our conditions and limitations). These rates are published in Arik Air Checked Baggage Policy document. Excess baggage charges are collected in the local currency. Carriage of excess baggage is subject to available space on your flight. The total number of bags allowed for any passenger is up to 10 pieces per passenger.
What items are prohibited in checked baggage?
It is not permitted to carry the following items in checked baggage:
- Briefcases with alarm devices installed
- Gases (inflammable, non inflammable and poisonous) such as camping gases
- Inflammable liquids, such as lighter-fuels, varnishes and thinners
- Lighters with non absorbable gases (except liquid-gas) and their relative refills
- Explosives, ammunition, fireworks and rockets
- Inflammable solids such as “strike anywhere” matches and highly inflammable items
- Substances which emit inflammable gases on contact with water
- Mercury thermometers or similar (except a small one for personal use)
- Oxidizing materials (such as bleaching powder and peroxide), infectious and poisonous materials
- Radioactive materials
- Corrosive materials (such as mercury, acids, alkali)
- Magnetized and other dangerous materials.
Any permitted sharp objects in checked in baggage should be securely wrapped to prevent injury to screeners and handling personnel.
What do I do if my baggage is delayed or damaged?
Whilst we will make every attempt to ensure your luggage is handled with care, you should be aware that a limit is imposed on Arik Air’s liability for loss, delay or damage to baggage unless a higher value is declared in advance and additional charges paid.
The airline does not accept liability for fragile, valuable, perishable articles or baggage which is packed in damaged or unsuitable containers. We strongly recommend all passengers obtain adequate travel insurance cover prior to commencing their journey.
Should you find that your baggage is damaged or has not arrived, please contact the Arik Air staff (or our handling agents) immediately. Details of your baggage will be taken and you will be offered immediate assistance.
If your baggage has been delayed, arrangements will be made to have it delivered to your local address, provided it is within the airport city, when it arrives.
What do I do if I need to make a baggage claim?
Notice of missing baggage, damage, or pilferage of checked baggage must be given to Arik Air at the airport within 4 hours of the arrival of your flight. To help us process your claim quickly, please complete and enclose the following documentation:
- Property Irregularity Report (PIR)
- A copy of your travel ticket and baggage tag
- Checked-in luggage receipt if any
- A detailed list of the missing luggage items
- Receipts of the contents of the baggage
- A copy of the MCO of declaration of value, if made, and in the case where excess baggage was paid.
When making your report for delay or damage, and provide your flight confirmation number and copies of any relevant receipts, please be advised that replacement receipts cannot be accepted for damage baggage claims. We strongly recommend that passengers retain all original receipts applicable to their baggage claim. Any damaged items must be retained by the passenger until the claim has been finalized by the airline or insurance company.
Under Arik Air’s General Conditions of Carriage we accept no liability for the loss of money, jewellery, precious metals, tobacco products, keys, cameras, computers, medicines, spectacles, sunglasses, contact lenses, watches, mobile phones, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples either on your person or in your cabin baggage.
Upon receipt of you claim, claims for damaged baggage will be processed within 14 working days. Claims for lost baggage will be processed within 28 working days (to allow for a full trace to be completed on the lost baggage).
We will respond, as outlined in our Customer Charter, to the address that was provided at the point of reservation.
Arik Air does not accept any responsibility for personal belongings misplaced or lost on board the aircraft or in the airport terminal. Any items found on board are forwarded directly to the lost property offices at the destination airport.
Special Services
What is Arik Air’s policy on the carriage of infants?
If you are travelling with an infant (aged 8 days to 23 months), you can include them on your seat booking by making an infant reservation. Infants aged 0 to 7 days old are not accepted for travel on Arik Air flights. For safety and insurance requirements, infants (aged 8 days to 23 months) must be accompanied by a passenger aged 15 years or above and booked in the ratio of one infant per adult. Extra seats can be be purchased for infants, but only approved car seats are allowed in the cabin of the aircraft.
Infants under the age of 2 years on the date of travel may fly for an administration fee per one way flight provided they sit on an adult's lap (one infant per adult). If the infant reaches the age of 2 years prior to the return journey they must pay the applicable fare, taxes, fees and charges for that part of the journey. Proof of age may be required so the infant's valid form of photo-ID should be available for inspection at check-in.
What is Arik Air’s policy on the carriage of unaccompanied minors?
Arik Air carries unaccompanied minors aged 5-15 years upon completion, signature and receipt of the necessary forms by parent or guardian.
Are there arrangements or assistance for special needs?
Yes, special needs (e.g requests for wheel chairs) must be requested at the time of booking and not less than 24 hours before the flight departure.
Can my pet travel in the cabin with me?
Pets are not allowed on any Arik Air flight.
Check In
Up to what time can I check in?
All passengers must check-in for their Arik Air flight prior to the closure of the check-in desks. This is 30 minutes for domestic flights and 75 minutes for international flights before the scheduled departure time. Closure of check-in at all airports is to ensure our flights depart on time. Once we have accepted passengers at the check-in desks, we close the flight at the stated latest check in time to permit the necessary calculations and preparations for an “on-time” departure. Re-opening our passenger list after check-in closure puts the flight at risk of delay, i.e. the flight could miss its allocated take-off slot.
What happens if I am late checking-in?
You will be considered as a no show resulting in the cancellation of your reservation. In this case you have to contact an Arik Air office in order to check if your reservation can be reinstated. The penalties and rules that apply will depend on the fare class you have been booked in.
On board
Does Arik Air accept guests on board requiring dedicated medical attention or assistance during the flight?
Yes, Arik Air may accept medical cases on board but any such requests should be made at the time of the reservation to allow appropriate instructions to be given by an Arik Air staff member. This instruction will concern medical certification, any charges which may apply and any requirement for the guest to be accompanied.
Is it possible to use a laptop on the aircraft?
Yes, laptops can be used onboard Arik Air’s aircraft but only once aircraft have reached cruising altitude and then after obtaining permission from the cabin crew.
What is Arik Air’s on-board smoking policy?
Smoking is not permitted at any time or in any area on-board Arik Air’s aircraft.
Tickets
Can I change a flight date, time or route?
It depends on the ticket’s restrictions. Please refer to the fare conditions that accompany your booking.
Can I get an e-ticket through the website?
Yes, you can get an e-ticket when you book on our website.
Does my booking confirmation indicate what class of travel I am booked in?
Yes, your booking confirmation states the class of travel you are booked in.
How can I get all the fares on the website?
You can access all the fares by going to our booking engine from our website homepage, or by clicking “Book Your Flight” button in “Plan Your Trip” menu.
Select the departure and destination cities from the booking section, select a date and click search. The fare calendar display will show all available fares for that period.
How do I cancel my booking online?
You cannot cancel your bookings online once it has been confirmed. However, you can call our reservations office or visit your local Arik Air office for cancellations.
Note that a penalty fee may be charged for cancellations.
If I want to reschedule my booking, how would I go about it? Are there penalties?
You can reschedule your booking by contacting our reservations office or contacting your local Arik Air office. Note that a penalty fee may be charged for rescheduling of flights.
Can I pay online?
Yes, you can pay by debit cards issued by all the banks on the InterSwitch and E-Tranzact network. These debit cards are identified by the InterSwitch or E-Tranzact logo on the right hand side of the reverse of the card.
What do I do if I have lost my ticket?
Report to the loss to authorities (obtain a police abstract from a local police station) and contact the nearest Arik Air office immediately). Arik Air will blacklist your ticket before a ticket replacement or a refund is issued.
Other
Can I still travel if my passport is due to expire soon?
Passport should be valid for at least 6 months from the date of intended travel.
Can I travel if the visa pages in my passport are almost all used up? How many empty pages do I need to travel?
Each individual country sets its regulations concerning passport requirements. Regulations are revised from time to time. Arik Air therefore advises that before booking your flights you consult the relevant country’s immigration office. As a precaution, leave some blank pages in your passport.
What are the visa requirements for my trip?
We advise you to contact the embassy or consulate of the country of your final destination (and of your transit point, where applicable) as visa requirements are constantly reviewed by authorities.
If you require further information, please contact us
