Excellent customer care is the core philosophy of Arik Air’s business. Our commitment to our customers is reflected in how we have built our network, the product range we offer, the services we provide and how quickly we respond to customers' feedback.
In the air and on the ground, online and on the telephone, our guests can expect respect, courtesy, fairness and honesty from the airline at all times. Guest satisfaction is no longer about meeting requirements as today’s guests are spoilt for choice and this means that there is need to surpass their expectations. We maintain the safety of our guests by observing all safety precautions and regulations. We exceed our guests’ expectations through the continuous pursuit of excellence and are considerate and respectful of, and responsive to, the needs of our guests. We remain committed to offering a superior level of customer service and aim to deliver on all promises we make to our guests.
UK only – Mediation procedure
If, for any reason, you are unhappy with our response to your complaint, you can refer your complaint to Aviation Dispute Resolution (operated by The Retail Ombudsman) who is approved by the Civil Aviation Authority to provide an independent review of complaints and dispute resolution services. You will need to refer your complaint to Aviation Dispute Resolution within 12 months after our final response.
The Retail Ombudsman can be contacted as follows:
The Retail Ombudsman
Aviation Complaints Centre
12-14 Walker Avenue
Stratford Office Village
T: 0203 540 8063
W : www.theretailombudsman.org.uk
Alternatively, you can use the European Commission’s electronic form : http://ec.europa.eu/odr