Arik Air Launches Self Service Kiosk, More payment Options
The Self Service Kiosk allows passengers make bookings and pay for Arik Air tickets at a kiosk without the intervention of a human being and is the first of its kind in Nigeria. The Kiosks are being rolled out across Nigeria in phases starting with Lagos. It is currently available at Arik Air City Office; 44 Toyin Street Ikeja, Lagos.
The launch of a Self Service Kiosk follows the introduction of two other payment options: Globalpay and Internet Banking/Bank Branch Payment (NIBSS Ebills Pay).
Global Pay, a product of Zenith Bank, allows the Verve card, MasterCard, Visa Card holders and Zenith Bank Internet banking users make payment for Arik Air tickets on the Arik Air Mobile Website.
Likewise, the Internet Banking and Branch Payment option which went live on 2nd November, 2015 enable passengers’ book and pay for tickets on Arik Air website using their internet banking credentials and Bank Branch Locations.
Commenting on the addition of these alternative payment options, the Managing Director of Arik Air Mr. Chris Ndulue who noted that e-commerce holds the key to future business success said;” Our renewed focus is on the introduction and deployment of technologies that will not only increase in-flight travel comfort but will provide more convenient avenues to book flights, get travel updates, check-in and constantly remain in touch with Arik”.
Mr. Ndulue, while disclosing that Arik Air is the first airline to launch a Self Service Kiosk, gave an assurance that these alternative payment platforms come with enhanced security and have recorded 99 per cent payment success rate since their introduction.
Arik Air rewards passengers big with surprise gifts.
The campaign, designed to endear passengers to the airline will run from November 4, 2015 to January 30, 2016. During a flight, a lucky draw will be done using ticket numbers of passengers onboard. The ticket number to be pulled out goes home with a gift handed out in mid-flight.
Commenting on the initiative, Managing Director of Arik Air, Mr. Chris Ndulue said:
“This year Arik Air turns nine. We have grown to be the largest airline in Nigeria and West Africa on the strength of the trust and loyalty of the millions of travelers who have chosen Arik Air as their preferred carrier. It is only fitting that we recognize such deep loyalty and reward it. That is the whole essence of the #ArikCares Give-Away.”
Jide Alade, Associate Vice President – Marketing & Communications, added further: “Nothing you do for your customers can be too much. So, while giving out an iPhone 6S or a 3D TV mid-flight seems pretty cool, a smile of satisfaction on a passenger’s face is worth much more than a million 3D TVs to us. ”
Arik Air increases frequency on Lagos, Douala route
The new schedule which took effect on October 11, 2015 is aimed at further enhancing connectivity in the West Coast. The flights from Lagos to Douala via Cotonou and back will operate on Mondays, Tuesdays, Thursdays, Fridays, Saturdays and Sundays.
Outbound flights from Lagos will depart at 11:15am, arrive Cotonou at 11:45am, depart Cotonou at 12:30pm and arrive Douala at 2:00pm. Inbound flights will depart Douala at 2:45pm, arrive Cotonou at 4:15pm, leave Cotonou at 5:00pm and arrive Lagos at 5:30pm.
The new schedule allows passengers to conveniently connect to these destinations with the advantage Arik Air’s extensive domestic and regional network provides. It also provides convenient connections to some of the airline’s international destinations such as New York.
Commenting on the new schedule, Managing Director of Arik Air, Mr. Chris Ndulue said: “Nigeria and Cameroun share a lot in common as good neighbours and Arik Air is always happy to provide connections needed to foster closer relationships and promote trade”.
Arik Air is the only airline flying six times a week from Lagos to Douala via Cotonou and vice versa.
Arik Air launches customized Air Travel Insurance
All a passenger needs do is to buy an Arik Air ticket to any destination in Nigeria online at www.arikair.com, then buy an air travel insurance for just N1,000.00 using Verve Card, MasterCard or Visa Card.
The insurance policy provides cover against personal accident (up to N1, 000,000.00) resulting in death, permanent disability or bodily injury within 90 days of the occurrence of the accident. The cover is from airport to airport whilst aboard Arik Air.
The benefits also include: flight cancellation or delays of more than eight hours, N20,000.00; emergency medical expenses, up to N50,000.00; mishandled/missing baggage (inconvenience), up to N20,000.00; and damage to baggage, up to N20,000.00 per passenger.
This insurance is not the same as the normal cover guaranteed for all passengers in case of air crash as provided for by the International Civil Aviation Organization (ICAO) regulation.
The air travel insurance is provided by Old Mutual Insurance Company in partnership with Risk Analyst Insurance Brokers.
Commenting on the air travel insurance, Arik Air’s Managing Director, Mr. Chris Ndulue said:
“We want to take the passengers’ flying experience to a new level and that informs the decision to introduce the air travel insurance. The interests covered by the policy is quite unique and totally different from the customary cover provided for all passengers in case of air crash”.