Arik Air International, Ltd. Contingency Plan for Lengthy Tarmac Delays
Arik Air International, Ltd. (Arik Air), as an international air carrier, is focused on providing exemplary service to its customers on every flight it operates. The Department of Transportation's (DOT) Enhanced Protections for Airline Passengers rule establishes limits for the length of tarmac delays and requires foreign carriers to establish Contingency Plans for such delays. Arik Air's "Contingency Plan for Lengthy Tarmac Delays" (Arik Air's Plan) meets or exceeds all DOT requirements. Arik Air's priority concern is the safety and satisfaction of its customers.
Arik Air's Plan outlines the procedures Arik Air has established and will implement during a lengthy tarmac delay. All such procedures will be performed in accordance with DOT regulations. Passengers and interested parties can view Arik Air's Plan below, or directly on its website at www.arikair.com. Pursuant to DOT's new Enhanced Protections for Airline Passengers rulemaking, Arik Air's Plan covers all of the company's scheduled and public charter flights to or from the United States.
Arik Air strives to ensure its passengers experience a safe and pleasant flight when travelling with the company. However, unforeseen events sometimes result in flights being delayed. Arik Air's Plan will be activated when customers on its flights experience a lengthy tarmac delay. Typically, the causes oflong tarmac delays cannot be controlled by Arik Air (e.g., severe weather events, air traffic control (ATC) delays, airport construction, and government restrictions). Arik Air will implement measures under this Tarmac Delay Contingency Plan, regardless of the delay's cause, to ensure customers are properly accommodated in the event of a lengthy tarmac delay.
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Contingency Plan for Lengthy Tarmac Delays
This Plan covers all of Arik Air's scheduled and public charter flights to or from the United States.
Arik Air assures its customers of the following:
1. For international flights covered by this Plan that depart from or arrive at a U.S. airport, Arik Air will not permit an aircraft to remain on the tarmac at a large, medium, small, or non-hub U.S.
airport for more than four hours before allowing passengers to deplane, unless: (a) The pilot-incommand determines there is a safety-related or security-related reason why the aircraft cannot
leave its position on the tarmac to deplane passengers; or (b) Air traffic control advises the pilotin-command that returning to the gate or another disembarkation point elsewhere in order to
deplane passengers would significantly disrupt airport operations.
2. For all flights covered by this Plan, Arik Air will provide adequate food and potable water no later than two hours after the aircraft leaves the gate (in the case of departure) or touches down
(in the case of arrival) if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.
3. For all flights covered by this Plan, Arik Air will provide operable lavatory facilities while the aircraft remains on the tarmac.
4. For all flights covered by this Plan, Arik Air will provide adequate medical attention if needed while the aircraft remains on the tarmac.
5. For all flights covered by this Plan, Arik Air will notify customers regarding the status of the delay every 30 minutes while the aircraft is delayed, including the reasons of the tarmac delay, if known.
6. For all flights covered by this Plan, Arik Air will notify customers beginning 30 minutes after scheduled departure time (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open if the opportunity to deplane actually exists. Arik Air will notify passengers who choose to deplane that, in some cases, they may not be permitted to re-board.
7. Arik Air has coordinated this Plan with airport authorities (including terminal facility operators where applicable) at each large, medium, small, and non- hub U.S. airport that Arik Air
serves, including its regular U.S. diversion airports.
8. Arik Air has coordinated this Plan with U.S. Customs and Border Protection at each large, medium, small, and non- hub U.S. airports that is regularly used for Arik Air's international flights, including its diversion airports.
9. Arik Air has coordinated this Plan with the Transportation Security Administration at each large, medium, small, and non- hub U.S. airports that Arik Air serves, including diversion airports.
10. Arik Air and its suppliers have sufficient resources to implement this Plan.
Responsibility for Plan Implementation
When situations arise where it is necessary to implement Arik Air's Plan, the company's flight operations staff work with Airport Customer Service representatives to carry out the plan and
ensure compliance with DOT regulations. Throughout the length of the flight delay, Arik Air's flight operations staff and the aircraft's flight crew will communicate and make safety and comfort decisions for the well-being of all customers aboard the delayed flight.
Additional Customer Service Provisions for Lengthy Tarmac Delays
• In accordance with the above, customers may be deplaned, provided the conditions for disembarkation are safe, either at a terminal gate or at a designated aircraft parking position. If required, Arik Air will provide stairs and transportation back to the terminal building.
• Any Arik Air customer who chooses to deplane during a lengthy tarmac delay may do so when it is determined by the flight operations staff, pilot-in-command, flight crew, and all applicable
airport authorities to be safe and secure.
• If passengers deplane at a remote aircraft parking position, they will not be permitted to reboard the aircraft. If the aircraft returns to the terminal in accordance with Arik Air's Plan, passengers opting to deplane may be permitted to re-board, subject to safety and security requirements as determined by the pilot-in-command, unless they are otherwise informed by the pilot-in-command or flight crew. Arik Air reserves the right to refuse re-boarding. Passengers must retain and provide their boarding passes in order to re-board, in the event they are allowed to do so.
• Depending upon the circumstances causing and the length of the delay, adequate food may only be a snack item such as crackers, chips, or pretzels. Customers will also be offered, at a minimum, drinking water and if possible a full beverage service. In accordance with Arik's Plan, all passengers will have access to these resources no later than two hours after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) while the aircraft remains on the tarmac, provided that the pilot-in-command has indicated that their provision is safe.
• Every aircraft in the Arik Air fleet used for passenger service is equipped with onboard lavatory facilities for use by passengers. In accordance with Arik's Plan, all passengers will have access to these facilities while the aircraft remains on the tarmac, provided that the pilot-incommand has indicated it is safe for passengers to move freely through the cabin.
• All Arik Air flight crew members are trained to address basic customer medical needs, should they arise, when the aircraft is in the air or experiencing a lengthy tarmac delay. If medical attention is required, crew members will coordinate with the pilot-in-command, as well as with third party medical service providers, if available, to address customer needs.
• Arik Air encourages all customers to prepare for their flights. We recommend all passengers bring any items necessary for their personal needs, such as medication or baby supplies, onboard the aircraft subject to advised carry-on restrictions. This Customer Service Plan does not create contractual or legal rights, nor legally bind Arik Air for actions taken in conformance of this plan. Arik Air's contractual rights and obligations are listed in the company's conditions of carriage and applicable tariffs. These resources provide customers with additional information on the matters discussed herein, and should be carefully reviewed to ensure that customers fully understand their rights and our obligations.