Terms & Conditions (Arik Air Limited’s Frequent Flyer Programme)

Terms & Conditions (Arik Air Limited’s Frequent Flyer Programme)

  • T&C's 1: Article 1 – What particular expressions mean in these terms and conditions and interpretation
  • 1.1 As you read these terms and conditions you will note that certain terms that are used begin with a capital letter and these terms have a specific meaning assigned to them.  We have set out here in Article 1.2 below some of these defined terms however, please note that where a capitalised term does not appear in Article 1.2 below then its meaning can be found under Article 1 of Arik Air Limited’s General Conditions of Carriage.

    1.2 In these terms and conditions, unless the context requires otherwise:

    “Account” means a Membership account, which identifies amongst other details, a Member’s name, Membership Number and the number of Miles that a Member has earned through the Programme;

    “Arik” or “Arik Air Limited” means Arik Air Limited;

    “Criteria” each applicant must: (i) be a living individual; (ii) be 12 years of age or over; (iii) not reside in any Excluded Country;

    “Conditions of Carriage” means Arik Air Limited’s standard terms and conditions of passenger and/or cargo carriage, a current version of which can be found on the Website;

    “Data” means data personal to a Member;

    “Domestic Nigeria Routes” means all Arik Routes routes within Nigeria. Consult ArikAir.com route map.

    “Excluded Country” means any of the following countries: [INSERT LIST].

    “International Routes” means all routes operated by Arik Air excluding routes within Nigeria, Additional routes will be added as Arik Air expands our International network.

    “Loss” means losses, costs, damages, injuries, accidents or claims (whether direct or indirect) suffered by Members in connection with the provision of any services or Rewards;

    “Member” means any person who has registered for and been accepted as an enrolled member by Arik Air on the Programme;

    “Membership” means membership in the AffinityWings Programme;

    “Membership Card” means the membership card which is attached to each application form for the Programme;

    “Membership Number” means the unique number that is assigned to a Member for the sole use of that Member on the Programme;

    “Miles” means the credits earned by and allocated to Members in return for flights or as otherwise determined by Arik Air;

    “Partners” means [   ];

    “Programme” means the frequent flyer loyalty programme made available by Arik Air; AffinityWings

    “Promotional Flight” means flights flown by a Member on International Routes and Regional Routes between 1 July 2010 and 23 January 2011 (inclusive);

    “Qualifying Flight” means any fully paid flight flown by a Member from the date of Membership on any Arik Air flight;

    “Regional Africa” – Means the following destinations: Accra,  Bamako, Banjul, Cotonou, Dakar, Freetown, Luanda, Monrovia, Ouagadougou and any other destination defined by Arik Air within the African continent

    “Rewards” means redemption of Members Miles in exchange for Reward Baggage Vouchers and Reward Flights;

     “Reward Flights” means the flights that a Member may fly on in exchange for a Member redeeming Miles, detailed particulars of which are set out in Article 5.1;

    “Reward Offer” means any reward offer advertised on ArikAir.com exclusively to AffinityWings members.

    “Sector” means a one-way journey beginning at a departure airport and ending at an arrival airport;

    “Terms” mean these terms and conditions which may be amended from time to time without notice.;

    “Validity Period” means from the date of issue, but subject to compliance to the remaining provisions of these Terms;

    “Website” means the website located at www.arikair.com.

    1.3 A reference in these terms and conditions to:

    (i) “we”, “us”“our” or “ourselves” is a reference to Arik Air Limited;

    (ii) “you”, “your” or “yourself” is a reference to the Member.

     

  • T&C's 2: Article 2 – Becoming a Member
  • ·         2.1 Application forms for membership can be collected from and returned to your local Arik Air ticketing office. Please refer to Appendix 1. An individual may apply for Membership provided they meet each of the Criteria and by completing fully and accurately an enrolment form. When completing the enrolment form you must fully complete each field (including, without limitation, your name as it appears on your passport and your date of birth and a valid email address which we will use when we communicate with you).  Please note that communication by email will be the only form of communication that we use when we correspond with you. You may correspond and communicate with us by email (AffinityWings@arikair.com) or by post (at the addresses listed in Appendix 1), however all correspondence should clearly reference your Membership Number. We will be unable to respond to any correspondence from you which omits or fails to provide your Membership Number.

    2.2 Once you have completed the enrolment form, you should detach the Membership Card (which contains your provisional Membership Number). By completing and submitting the enrolment form to us you are confirming that you have read these Terms fully and that you agree to be bound by these Terms for the duration of your Membership.  These Terms will apply each time you seek to earn Miles or to redeem Miles for Rewards.

     2.3 The allocation of a Membership Number on the Membership Card is for our administration purposes only and the privilege of Membership is granted at our sole discretion. We reserve the right to amend or change the Membership Number assigned to you on the Membership Card once you become a Member of the Programme. Any Membership Card that we issue to you remains our sole property at all times and we reserve the right to demand the return of the Card or a Temporary Membership Card to us (or to our agents) at our sole discretion.

    2.4 Membership is open to individuals only and not open to companies, partnerships, unincorporated associations or similar entitles.

    2.5 If we grant Membership to you then we will confirm the allocation of a Membership Number to you and this same Membership Number should then be quoted by you in any and all communications and dealings you have with us in connection with your Membership and the Programme.

    2.6 You may only hold one Membership Number at any given time and your Membership is not transferrable.

    2.7 Your Membership will commence only when you have complied fully with any Account activation instructions that we may send to you and will end for any of the reasons given under Article 13 below.

    2.8 We reserve the right to only share changes in respect of the Programme with active Members. You shall only be an active Member if you have earned or redeemed Miles or Rewards within any twelve month period.

    2.9 Not withstanding the other provisions of these Terms, we retain absolute discretion (such discretion to be exercised reasonably) to accept or reject any application for Membership.

     

  • T&C's 3: Article 3 – Earning Miles
  • 3.1 Upon the activation of your Account, Miles can be earned according to the class of travel booked, paid for and ticketed and not the class of travel flown. Members shall be entitled to earn Miles on Qualifying Flights only operated by Arik Air.

    3.2 The table below sets out the Miles that can be earned from flying on relevant Qualifying Flights. The Miles listed below are in respect of a one way Sector only.

    MILEAGE ACCRUAL
    Business 150% of miles flown 
    Economy 100% of miles flown being the highest in Y and depending on the fare booked, paid and ticketed.

     You will not earn AffinityMiles for:

    • Tickets issued on RBD T, U, V, X, N, G, E, W, R
    • Award tickets issued using AffinityMiles or any equivalent in another loyalty programme;
    • Lost, refunded, forfeited, unused or expired tickets or tickets with any type of discount over published rates. This includes free of charge tickets, charter flights, complimentary tickets, agent and travel industry discount tickets, airline staff travel tickets, rebate tickets and any prize ticket;
    • Cancelled flights or flights which are transferred to another airline due to circumstances beyond ArikAir
    • Flights by infants under two (2) years of age; or
    • Tickets purchased to carry additional baggage or to provide extra space for the Member.

    3.3 Miles have no cash value and are valid for a period of 3 years only from the day they are credited to your Account.  You cannot exchange your Miles under any circumstances for cash and if you fail to redeem the Miles credited to your Account for Rewards within the Validity Period then these Miles will expire and will debited from your Account.

    3.4 Miles can only be earned by a Member once per flight, regardless of the number of seats purchased by that Member. In addition, Miles will only be credited to the Member who has travelled on the Qualifying Flight.

    3.5 AFFINITYPOINTS ACCRUAL

    Members earn AffinityPoints for travel at eligible fares on flights marketed and operated by Arik Air

    The number of AffinityPoints you earn for each flight depends on the Booking Class of the Marketing Carrier.  You must supply your full name and Membership Number when booking flights in order to obtain AffinityPoints.  Arik Air will only credit AffinityPoints to your Account after you have travelled on your flight.

    You will not earn AffinityPoints for:

    • Award tickets issued using AffinityMiles or any equivalent in another loyalty programme;
    • Lost, refunded, forfeited, unused or expired tickets or tickets with any type of discount over published rates. This includes free of charge tickets, charter flights, complimentary tickets, agent and travel industry discount tickets, airline staff travel tickets, rebate tickets and any prize ticket;
    • Cancelled flights or flights which are transferred to another airline due to circumstances beyond ArikAir
    • Flights by infants under two (2) years of age; or
    • Tickets purchased to carry additional baggage or to provide extra space for the Member.

    Only Adult members may earn AffinityPoints.  AffinityPoints are not transferable.

    The rules for earning AffinityPoints are different from the rules for earning AffinityMiles. You can find full details of earning opportunities on arikair.com.

  • T&C's 4: Article 4 – Crediting Miles to Your Account
  • 4.1 Arik shall only credit Miles to an Account on receipt of an original boarding pass from a Qualifying Flight or a Promotional Flight with the Member’s relevant Membership Number written in manuscript on that boarding pass. We reserve the right to refuse to issue any Miles where the Membership Number does not match the name that we have on file for that Member.

    4.2 You may claim the Miles that are associated with any given Qualifying Flight once only and any attempt made by you to claim Miles for any given Qualifying Flight on more than one occasion will constitute a material breach of these Terms which may result in our terminating your participation in the Programme and requesting the return of your Membership Card.

    4.3 We shall credit Miles to Accounts through the following procedure:

    (i) the original boarding pass (with Membership Number inscribed) for the Qualifying Flight should either be hand delivered or posted by you to one of our contact centres listed in Appendix 1 or posted to:
    Arik Wings Plus
    Frequent Flyer Manager
    Arik Air Limited
    Arik Air Aviation Centre
    Murtala Muhammed Airport (Domestic Wing)
    PO Box 10468, Ikeja Lagos, Nigeria.

    (ii) we shall credit Miles to your Account, subject to your compliance with the remaining provisions of these Terms, within seven (7) days of receipt of your boarding pass at the relevant address listed in Article 4.3(i) above;

    (iii) we shall send you an email once Miles have been credited to your Account, confirming the amount of Miles credited to that Account.

    4.4 If for whatever reason Miles have not been properly credited to your Account then it is your responsibility to notify us within 30 Days of flown segment of any discrepancies with your Account and to ensure that your Account is credited with the correct amount of Miles for any given Qualifying Flight or Promotional Flight.  Please contact us at frequentflyer@arikair.com if you believe that any error has occurred on your Account.

    4.5 You must retain the boarding pass from any Qualifying Flight or Promotional Flight you have undertaken to evidence the Miles that should be credited to your Account until such time as any Miles have been properly credited to your Account. If you lose or discard the boarding pass then we may refuse to credit your Account and we in our absolute and sole discretion, will determine whether or not any other item of evidence you submit to us is sufficient for the purpose of crediting Miles.

    4.6 Any request for Miles to be credited to your Account must be made within 30 days of the date of the Qualifying Flight otherwise any Miles associated with that flight will become null and void. Any request for Miles to be credited to your Account for a Promotional Flight must be made with 30 days of the date of the commencement of your Membership.

  • T&C's 5: Article 5 – Available Rewards
  • 5.1 Please visit www.arikair.com for details of the number of Miles that is required you to redeem in exchange for an Award Flight on Arik Air. The figures are based on redemption for a one way Sector, if you wish to make a return journey, the number of Miles redeemed will be doubled accordingly.

    5.2 We reserve the right to amend the number of Miles required for a Reward at any time. We shall use our reasonable endeavours to provide not less than three (3) months’ notice of such amendments.

     

     

     

  • T&C's 6: Article 6 – Members Redeeming Miles for Rewards
  • ·         6.1 Requests and bookings relating to Rewards should be sent to AffinityWings@arikair.com. All requests and communications with respect to the redemption of Miles must include your Membership Number and your name. We reserve the right to refuse to issue any Rewards in the event that you fail to provide us with your Membership Number and name OR in the event that the Membership Number provided does not match the name on that Account.

    6.2 All bookings relating to Rewards must be made a minimum of fourteen (14) days prior to your date of departure.

    6.3 Each Reward has a certain Miles value and you may only claim those Rewards once you have sufficient Miles credited to your Account.

    6.5 Miles may be redeemed for Reward Flights only provided you have sufficient Miles for such purpose.

    6.6 Miles will not be available for redemption on “open” tickets.

    6.6 Partial payment with Miles is not permitted.

    6.7 Rewards may be subject to additional terms and conditions which can be found on our Website if applicable.

    6.8 If you redeem Miles in exchange for a Reward Flight then we will issue you with an e-ticket which will be the only type of ticket that we issue to you. The e-mail will be sent to the email address registered to your Account. If you require us to send the e-ticket to alternative email account, you should notify us at the time of redeeming Miles. You will need to take this confirmation with you to the airport when travelling. By arranging travel through the Programme you are deemed to accept and to be bound by our Conditions of Carriage.

    6.10 Rewards do not include insurance coverage which is your sole responsibility.  You should consider how your participation in the Programme and any Rewards taken may affect any insurance coverage that you may already hold, such as for example, personal accident and life insurance. We may request proof of insurance coverage when you claim certain Rewards.

    6.11 Reward flights do not include applicable passenger taxes, fees, charges and surcharges, all of which are your responsibility. The level of such taxes, fees, charges and surcharges may be changed without notice and you must pay such taxes, fees, charges and surcharges to your local contact centre or online within 72 hours of confirmation.

    6.12 Blackout dates for certain Rewards may apply so please call us for details or check our Website at the time of booking.

    6.13 You may not sell or auction Reward Flights or Miles under any circumstances which will comprise a material breach of these Terms and may lead to the termination of your Membership.

    6.14 When making changes to connecting flights that connect within 24 hours, and where all flights have a W3 prefix, there must be availability for all the connecting flights before the relevant changes can be applied.

    6.15 You may request changes to your itinerary after we have issued you with an e-ticket prior to the stated departure date and our standard service fees applicable to your class of travel will apply to any such request. However please note that you cannot request name changes. All requested changes should be directed to AffinityWings@arikair.com. Your local Arik contact centre will be unable to issue any Rewards or deal with any requested changes to your itinerary in respect of Rewards.

    6.16 If for any reason you cancel your Reward Flight: (i) 7 days before the departure date, then 50% of the applicable Miles will be re-credited to your Account; or (ii) less than 7 days before the departure date, then no Miles will be re-credited to your Account. Once travel (in any class) has commenced Miles cannot be refunded. Miles are not refundable and changes or revalidation are not permitted in the case of a “no-show”.

    6.17 All Reward Flight travel is capacity controlled and strictly subject to availability in the stipulated booking class. You should therefore book as early as possible and always check our Website.  Please note that information published online regarding our latest redemption seat availability is a guide only and correct at time of publication only.

    6.18 In the event that any of our flight programmes or operations are altered, suspended, cut-back or cancelled, we are unable to guarantee that any affected Reward Flights booked will be honoured. Miles for such Reward Flights booked but not honoured will be reinstated to your accounts.

  • T&C's 7: Article 7 – General
  • 7.1 Unless otherwise permitted by us, Rewards may not be used in conjunction with other awards, promotions, coupons, discounts or special offers.

    7.2 It is your responsibility once a Reward has been issued to check the relevant entry requirements for any country you are visiting, to ensure you have the correct passport, visa, health certificate and other travel documents needed for the journey.

    7.3  We reserve the right to audit your Account and records without notice to you to check for compliance with these Terms, our Conditions of Carriage and any other applicable laws, rules or regulations.

    7.4 We retain all rights of ownership and title in and to the Miles and the Membership Card and at no time does title or ownership of Miles transfer to you.

    7.5 You are responsible for ensuring the security of your Account and any risk associated with the redemption of your Miles passes to you immediately upon us crediting your Account with such Miles. We are not liable for unauthorised or fraudulent redemptions arising due to the actions of you or the failure by you to adhere to these Terms.

    7.6 AffinityWings does not guarantee any of the member benefits that are defined can be delivered at all times.

  • T&C's 8: Article 8 – Amending these Terms
  • 8.1 Only Arik Air may make changes to these Terms and may do so at any time.

    8.2 If Arik Air decides to make changes to these Terms then we will do so by publishing revisions to these Terms over our Website only. Please ensure that you check our Website on a regular basis to determine that you are referring to the most up-to-date edition of these Terms and Conditions.  Please ensure that you always check our Website before you seek to earn Miles or to redeem Rewards.

    8.3 If you do not accept any changes that we make to these Terms then you may terminate your Membership however once we have revised these Terms then if you continue your Membership you will be deemed to have accepted any changes we make to these Terms from the date that the same are published over our Website.

  • T&C's 9: Article 9 - Liability for Loss
  • 9.1 We will not be liable for any Loss resulting from alteration to, or termination of the Programme or the right to earn or redeem Miles or for any Rewards we provide, except for Loss caused by our own gross negligence or wilful misconduct.  We will not be liable for any Loss if, by reason of local legal or regulatory prohibitions or restrictions, the Programme or the whole or any part of any Reward cannot be made available in certain countries or to certain Members.  The limitations and exclusions of liability referred to in our Conditions of Carriage for Passengers and Baggage will apply in relation to travel on any of our flights including Reward flights.

  • T&C's 10: Article 10 – Your Privacy
  • 10.1 As a Member your privacy is very important to us.  Please refer to our Website for our privacy policy. When referring to our Privacy Policy for the purposes of these Terms, a reference to “User” is a reference to you as a Member of the Programme.

  • T&C's 11: Article 11 – Communication with Members
  • 11.1 You must inform us immediately if any of your Membership details change, for example the mailing or email addresses you have provided.  To update your Membership details please contact us at AffinityWings@arikair.com.

    11.2 If you move address and your new address is in an Excluded Country then your Membership will be cancelled.

    11.3 If your address changes more than once in any 12 month period  we reserve the right to cancel your Membership.

    11.4 We are not obliged to correspond with you, but if we do then we will normally correspond with you by email. However we may from time to time correspond with you by mail.  If we do correspond with you we will not be liable should any efforts we make to do so fail for whatever reason, such as for example mail arrives late or is misdirected or any email correspondence fails.

  • T&C's 12: Article 12 – Data Protection
  • 12.1 We may obtain, record, use and hold in electronic or any other form the following Data:

     (i) Membership Data (for example, Miles redeemed and Rewards obtained);

     (ii) Data regarding travel booked or undertaken by you;

     (iii) Data supplied by you;

     (iv) Data collected when you are provided with Rewards; and

     (v) Data collected when you communicate with us (whether through our contact centres or by email).

    12.2 The sources of any Data obtained, recorded, used or held (in electronic or any other form) by us may include our affiliated companies, purchasers of travel booked for or undertaken by you, travel agents, computer reservation systems, data processors, agents and contractors and other airlines.

    12.3 Members consent to Arik supplying your Data to other departments, Partner airlines, our associated companies, contractors and agents, 
    third party suppliers, data processing agents and immigration and customs authorities.

    12.4 Members also consent to the transfer of Data to countries outside the European Economic Area.

  • T&C's 13: Article 13 – Termination of Membership
  • 13.1 We may terminate your Membership (and your right to use the Membership Card) without notice to you if:

    (a) there is no activity (which includes earning or redeeming Miles or Rewards) on your Account for a period of 12 months or more; or

    (b) member is deceased;

    (c) you commit a fraudulent, irregular, dishonest or suspicious transaction which shall include but shall not be limited to (i) altering or falsifying documents (including boarding cards) to procure Miles; (ii) knowingly supplying incorrect information to accrue Miles; (iii) attempting to procure Miles for flights which have not been flown or are not eligible for Miles; or (iv) using or attempting to use stolen or counterfeit tickets; and/or

    d) you commit an act of misconduct which shall include but shall not be limited to (i) failure to comply with these Terms or our Conditions of Carriage; (ii) misuse of the services and/or benefits which are available to Members from time to time; or (iii) the use of threatening, abusive or insulting language or behaving in a threatening, abusive or insulting manner when dealing with any Arik staff members or staff members of participating companies.

    13.2 In the case of fraud or misconduct, we may cancel all accrued and accruing Miles of the Member and any Rewards. In addition, the Member may be liable to Arik for the full price of any travel undertaken on Reward Flights or the full price of any additional baggage checked in with Reward Baggage Vouchers, wholly or partly as a result of fraud and/or misconduct, in accordance with the applicable fare of the relevant Reward together with all associated costs.

    13.3 On termination of your Membership the balance of any Miles standing in your Account will be cancelled.

    13.4 We may demand the return of your Membership Card at any time and if we do then we may at our sole option and discretion terminate your enrolment in the Programme.  Upon such termination, any Miles that have been credited to your Account will be cancelled and your entitlement will become null and void.

    13.5 You may terminate your Membership by writing to one of the contact centres referenced in Appendix 1 stating that you no longer wish to be a Member and enclosing your Membership Card cut in half.

  • T&C's 14: Article 14 – Governing Law
  • 14.1 These Terms shall be governed by and construed in accordance with British law. Each Member and Arik submits to the non-exclusive jurisdiction of the British courts to resolve any disputes arising out of these Terms.

    14.2 If any court or competent authority finds that any provision of these Terms (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Terms shall not be affected.

  • T&C's 15: Appendix 1 – Contact Details
  • Completed enrolment forms and original boarding passes should be returned to your local Arik Air ticket office clearly marked “attention of the Frequent Flyer Manager”, OR sent to the Frequent Flyer Centre at the following address:

    AffinityWings
    Manager

    AffinityWing Operation Centre, Ground Floor,

    Arik Air Limited

    Arik Air Aviation CentreMurtala Muhammed Airport (Domestic Wing)
    PO Box 10468, Ikeja Lagos, Nigeria.
    email – AffinityWings@arikair.com

     

  • T&C's 16: Arik Air contact centres at the following locations:
  •  Nigeria

    o    Lagos:

    1) Arik Air Travel Shop, 45 Awolowo Road, Ikoyi;
    2) Arik Air Travel Shop, 44 Toyin Street, Ikeja;
    3) Arik Air Travel Shop, Sheraton Hotel & Towers, 30  Mobolaji Bank Anthony Way, Ikeja

    o    Abuja:

    1) Arik Air Travel Shop, the ground floor of the Senate    building within the National Assembly Complex, Three Arms Zone, off Shehu Shagari Way;
    2) Arik Air Travel Shop, Melita Plaza, Near Efab Plaza, Ahmadu Bello Way, Area 11;
    3) Arik Air Travel Shop, Transcorp Hilton, 1 Aguiyi Ironsi Street, Maitama;
    4) Arik Air Travel Shop, Plot 417 Tigris Crescent, Off Aguiyi Ironsi Street, Maitama

    Regional 

    o    Accra: Arik Air Travel Shop, 16 Ogbame St., Accra, Ghana.

    o    Banjul: Arik Air Travel Shop, FIB Building 2, Kairaba Avenue, Serekunda, Gambia

    o    Dakar: Travel Travel Shop, Immeuble Amsa Assurance, Amadou Assane N’doye, Dakar, Senegal.

    o    Freetown: Arik Air Travel Shop, 13 Howe Street, Sierra Leone.

    o    Monrovia: Arik Air Travel Shop, Rose Garden Plaza, Crown Hill, Liberia.

    International

    o    South Africa: Arik Air, Suite 14, First Floor, Daisy Street Office Park, 135 Daisy Street, Sandown, Sandton, Johannesburg.

    o    UK: Arik Air, 39 Gatwick Road, Crawley, West Sussex, RH10 9RB.

    o    USA: Arik Air, One Penn Plaza, Suite 1416, New York, NY 10019