Becoming a member
Application forms for membership can be collected from your local Arik Air ticketing office. An individual may apply for Membership by completing fully and accurately an enrolment form. When completing the enrolment form you must complete each field (including, without limitation, your name as it appears on your passport and your date of birth and a valid email address which we will use when we communicate with you).
Once you have completed the enrolment form, you should detach the Membership Card (which contains your Membership Number). By completing and submitting the enrolment form to us you are confirming that you have read Terms & Conditions fully and that you agree to be bound by these Terms & Conditions for the duration of your Membership. These Terms will apply each time you seek to earn Miles or to redeem Miles for Rewards.
Completed enrolment forms and original boarding passes should be returned to your local Arik Air ticket office clearly marked “attention of the Frequent Flyer Manager”, or sent to the Frequent Flyer Centre at the following address:
Frequent Flyer Manager
Arik Air Limited
Arik Air Aviation Centre
Murtala Muhammed Airport (Domestic Wing)
PO Box 10468, Ikeja Lagos, Nigeria.
Upon the activation of your Account, Miles can be earned according to the class of travel booked, paid for and ticketed and not the class of travel flown. Members shall be entitled to earn Miles on Qualifying Flights only.
The table below sets out the Miles that can be earned from flying on relevant Qualifying Flights. The Miles listed below are in respect of a one way Sector only. Miles can only be earned on Arik Air Regional Routes and International Routes.
ONE WAY MILEAGE ACCRUAL
Miles have no cash value and are valid for a period of 2 years only from the day they are credited to your Account.
Crediting Miles to Your Account
Arik shall only credit Miles to an Account on receipt of an original boarding pass from a Qualifying Flight with the Member’s relevant Membership Number written in manuscript on that boarding pass. We reserve the right to refuse to issue any Miles where the Membership Number does not match the name that we have on file for that Member.
We shall credit Miles to Accounts through the following procedure:
If for whatever reason Miles have not been properly credited to your Account then it is your responsibility to notify us of any discrepancies with your Account and to ensure that your Account is credited with the correct amount of Miles for any given Qualifying Flight. Please contact us at email@example.com if you believe that any error has occurred on your Account as soon as you become aware of it.
Any request for Miles to be credited to your Account must be made within 6 months of the date of the Qualifying Flight otherwise any Miles associated with that flight will become null and void.
The table below provides details of the number of Miles that we require you to redeem in exchange for a Reward Flight. The figures are based on redemption for a one way Sector and if you wish to make a return journey, the number of Miles redeemed will need to be doubled accordingly.
ONE WAY MILEAGE REDEMPTION
In addition to redeeming Miles in exchange for Reward Flights, we offer you the opportunity to redeem Miles in exchange for Reward Baggage Vouchers. Each Reward Baggage Voucher enables you to check in one additional bag weighing not more than 30kg on any flight. In no circumstances may you check in more than 10 bags, inclusive of extra bags following the redemption of Miles in exchange for Reward Baggage Vouchers. The table below provides details of the number of Miles that we require you to redeem in exchange for one Reward Baggage Voucher. The figures are based on redemption for a one way journey and if you wish to check in an extra bag on the return journey, the number of Miles redeemed will need to be doubled accordingly.
ONE WAY MILEAGE REDEMPTION
Members Redeeming Miles for Rewards
Requests and bookings relating to Rewards should be sent to firstname.lastname@example.org. All requests and communications with respect to the redemption of Miles must include your Membership Number and your name. We reserve the right to refuse to issue any Rewards in the event that you fail to provide us with your Membership Number and name or in the event that the Membership Number provided does not match the name on that Account.
All bookings relating to Rewards must be made a minimum of fourteen (14) working days prior to your date of departure.
Read full Frequent Flyer Programme Terms and Conditions (PDF)